Support

If you have a question regarding any of our products or website please check the Frequently Asked Questions below as there may already be an answer available.

We provide IT support for all our electronic products on Monday to Friday between the hours 9am and 5pm (South Australian Central Standard Time).

To access support please contact us by using the form on our contact page. You can also email us at support@amh.net.au or call on +61 (0)8 7099 8800.

Frequently Asked Questions

Where to buy AMH products
Referencing the AMH
AMH general information
How is AMH different to other medicines references?

AMH's sole objective is to improve the quality use of medicines in Australia.  We aim to do this by providing an evidence-based resource that is concise and easy to use for busy practitioners, but which contains the key information required for better drug treatment and prescribing choices.

Content is originally researched and written by our staff editors, all of whom have minimum qualifications of a degree in pharmacy or medicine, and is subject to peer review by Australian experts and practising health professionals from across the country (specialists, general practitioners, nurses, pharmacists).  We follow strict and robust editorial processes.

We are independent of government and industry and do not accept advertising, sponsorship or editorial input from outside sources.  Our owners are three respected Australian professional organisations - the RACGP, PSA and ASCEPT  - and any profits earned thus contribute to efforts to improve healthcare standards within Australia.

What does the Australian Medicines Handbook contain?

AMH is quick and easy to use, with chapters arranged according to organ system and therapeutic use, and a user-friendly index - look up disease, drug class, generic or brand name of medicine.  Substantial cross referencing assists navigation.

The content is structured as follows:

Chapters:  Bring together therapeutic information and related drugs and drug classes.  Nested documents keep common information together, enable comparisons and reduce repetition; cross references link relevant information.  Practice points give tips and advice.

Therapeutic Information:  Summarises evidence and clinical practice for a condition and gives context for drug treatment.  Discusses and compares the role of different classes and individual drugs in treating the condition.

Class Statements:  Provide information common to drugs of the same class, or for the same indication.  Most practitioners know how difficult it is to find useful comparative drug information.  AMH class statements display information common to each member of a class (e.g. Proton pump inhibitors) in one place and allow comparison of drugs within a class, eg for efficacy and safety.  Sometimes a class statement discusses several subclasses of drugs, to enable comparison between classes (e.g. the NSAIDs class discusses non-selective and selective (COX-2 inhibitors) NSAIDs).  In some class statements, comparative information is presented in tables for easy comparison.

Drug Monographs:  Contain specific information for individual drugs.  Most drug monographs occupy less than an A5 page, and contain brief, useful summaries of  mode of action, indications, precautions, adverse effects, patient counselling points, practice points, dosage and products (brand names).  AMH drug monographs go much further than the approved Product Information (PI) for each drug.  We select and integrate information from the most reliable sources including local and overseas PIs and recent review articles published in reputable medical journals, and complement this by appropriate literature searches, e.g. Medline, Cochrane, CADTH and AHRQ assessments, etc..  High quality, evidence-based, transparent and preferably Australian consensus documents and clinical practice guidelines are also used when available.  As well as marketed indications (i.e. approved by the TGA), AMH drug monographs also include accepted indications, where there is appropriate scientific evidence and/or broad clinical consensus to support their use.  AMH also canvasses unanswered questions - keeping users abreast of current opinion when knowledge about a drug or treatment is limited, or when evidence has emerged which raises doubts about currently accepted information.

Appendices: Include drug interactions, specialised drugs and late additions, laboratory reference ranges and a key to the abbreviations we use throughout AMH.  The substantial interactions section within AMH focuses on those considered to be established and of clinical importance or, if theoretical, with potential for serious clinical consequences.  This section also includes background information, essential for practitioners to view potential interactions in a clinical context, and useful practical advice for managing specific interactions. 

AMH electronic version
What are the differences between the AMH Online and AMH Download?

The AMH Online requires an internet connection whereas the AMH Download doesn't. We suggest you consider the AMH Download if your internet connection is unreliable.

The AMH Online and AMH Download have slightly different search functions but both have the option of searching using index terms or full text.  The AMH Online also provides spelling suggestions.

Both digital versions of the AMH are updated every six months.

What browser should I use?

AMH online products are for desktops, laptops, tablets and smartphones with internet access. We recommend using the latest version of your chosen browser.  This will improve your browsing experience with online AMH products and many other websites, as well as your computer security.

Desktop/Laptops
Screen resolution: 1024 by 768 pixels (minimum)
Microsoft Internet Explorer 11 or Microsoft Edge (Windows)
Firefox 38 or higher (Windows and Mac OS X)
Chrome 58 or higher (Windows)
Safari 6 or higher (Mac OS X)

Tablets
Chrome on Android 4.0 or higher
Safari on iPad (running iOS 9 or higher)

Smartphones
Chrome on Android 4.0 or higher
Safari on iPhone (running iOS 9 or higher)

If you are unsure what browser version you are using, you can find out at whatbrowser.org.

What is a "user limit error", and what can I do about it?

This error message normally means that the subscription you are using is limited to a particular number of concurrent logins, and that limit has been reached.

In some circumstances, this can happen if users close their browser tab or window while viewing one of our online publications and then try to access it again (either from the same computer, or from a different device) within ten minutes.

If you receive this error message, close the browser tab or window and wait ten minutes.

To prevent this from occurring, users are encouraged to log out at the end of each session.

AMH licence types
What types of licences are available for the AMH electronic versions?

Single User Licences (AMH Online, AMH Download, AMH Children’s Dosing Companion, AMH Aged Care Companion)

A business user may install on/access the product from only one computer/device. A business user is defined as any purchaser that is a company, organisation, government agency or other commercial entity. More than one person may use the product on the selected computer/device.

A personal user may install on/access from up to two computers/devices. A personal user is defined as any purchaser that is a natural person and has purchased the product solely for his or her own personal use and will not make it available for use by any other person or business user. A personal user may only access the product on a single computer/device at any one time

Multiple User Licences

There are two types of multiple user subscriptions for AMH Online, AMH Download, AMH Children’s Dosing Companion or AMH Aged Care Companion users: Multi-Screen or Enterprise Licences (details below).

Multi-Screen Licences (AMH Online or AMH Download or AMH Children’s Dosing Companion or AMH Aged Care Companion) may be installed on/accessed from a maximum of 20 computers in a single location. Multi-Screen Licences are for small to medium businesses/organisations operating from a single location, such as community pharmacies or GP clinics.

Enterprise Licences (AMH Online or AMH Download or AMH Children’s Dosing Companion or AMH Aged Care Companion) can allow access from multiple computers and multiple locations. Enterprise Licences are for larger organisations/businesses such as universities and colleges, hospitals, government agencies or corporations. Enterprise Licences are usually priced according to the required number of concurrent users i.e. the number of users who may be online at any one time is restricted but access can be gained via multiple devices at the authorised site. In some cases, Enterprise Licences can allow for completely unrestricted user access and/or multiple site locations.

 

PLEASE NOTE

Multiple purchases for AMH Children’s Dosing Companion and AMH Aged Care Companion are treated as multiple Single User Licences. Discounts may apply – contact us for further information.

NB: The AMH Download contains an application. It must be individually installed on each computer, including each time an update is released. For convenience, we strongly recommend AMH Online for Multi-Screen and Enterprise Licences, provided a reliable internet connection is available. AMH Online can be easily accessed from each computer and is automatically updated with each release.

Where to buy AMH products
Where can I purchase AMH?

Please read the guide: AMH Stockists.  Please note you can also purchase AMH products directly through the AMH website.

AMH Online
What browser should I use?
What if I have forgotten my username and password?

If you have forgotten your username and/or password, please use this password reset page.  This will send you an email containing a link that will allow you to set a new password.  You can also contact us to reset your password.

Why are IE6, IE7 and IE8 not supported?

Microsoft has withdrawn support for older versions of Internet Explorer please read our statement.

Why am I logged out of a product if I don’t use it for a while?

Online products are set to automatically log out a user after a period of inactivity (this period typically lasts 10 minutes after the last page load on the first device). This is done for reasons of security and optimum system performance.

Why do I get an error “There appears to be too many people using your subscription at this time. If you are a single user, please make sure you have logged out from any other devices or browsers.”

Although a personal user can subscribe to a product for use on two devices, they can only access the product from one device at any one time.

Some users can get this message if they have recently been using the product on one device and then try to access from their second device (this period typically lasts 10 minutes after the last page load on the first device). To prevent this from happening, users are recommended to log out of the first device before trying to access the product from another device.

Our logout function does not remove your auto-login cookie if you previously selected to remember your login, so when you return to the original device, you can still automatically log in (as long as you have properly logged out of the other device).

AMH Download
What system does it run on?

The AMH Download is a self-contained program, so is not dependent on a particular browser. The minimum requirements are: 
PC with Windows 2000 or later
AMH Download is not currently supported on Macs
Internet connection for initial installation

How do I download the program?

Upon successfully purchasing the product you will receive an email with a link to the program download page and a serial number that allows you to install the AMH Download onto your computer.

Alternatively, you can log in to your Account on our website and select Downloads to access the current installer at any time. The serial number will be listed against the download.

How do I know when an update is available?

We will inform you via email when an update is available. The email will contain a link to the program downloads page and a new serial number.

I have purchased the AMH Download from a third party, what do I need to do to download?

To redeem and install your AMH Download product you must have an AMH account to receive the installation details. To do this: 

  1. Go to shop.amh.net.au
  2. Log in OR create an account at shop.amh.net.au/user/register
  3. Go to shop.amh.net.au/product/registration OR select Product Registration from the Support menu
  4. Enter your Redemption Code (located inside the AMH Download sleeve) with your product registration details then submit to redeem 
  5. After submission your program installation serial number and information on where to download the program will be sent to you by email. 

Note: The serial number is for one-time use only and applies to the current logged-in user. When your 6-month update is available we will email you a new serial number for installation.

What is the difference between a redemption code and an installation serial number?

If you buy the AMH Download from a bookshop or other third-party retailer, you will be given a Redemption code that can be used to redeem the purchase on the AMH website and allow you to download the program. A serial number is used to confirm the installation of the AMH Download program and is required to install the program.

Why doesn’t my redemption code work?

The electronic versions of the AMH are updated every six months.

The AMH Download subscription gives you access to the current AMH Download and one update. Redemption codes are only valid for the version current at the time of purchase and one update, and out of date codes will be unredeemable.

Why do I get an error “This redemption code is no longer valid”?

The electronic versions of the AMH are updated every six months.

The AMH Download subscription gives you access to the current AMH Download and one update. Redemption codes are only valid for the version current at the time of purchase and one update, and out of date codes will be unredeemable.

Why do I get an error “This redemption code has already been used”?

Redemption codes can only be used once.

When you enter a redemption code, you will either be asked to log in OR register an account, which is then given an AMH Download subscription.

For content updates, a new serial number will be sent to you by email (you will not need to use your initial redemption code again).

If you cannot remember your username and/or password, please contact the AMH for help.

AMH Aged Care Companion
What is the AMH Aged Care Companion used for and what sort of information is available?

The Aged Care Companion aims to assist health care workers to ensure that older people gain the optimum benefit from their medication and avoid unnecessary suffering caused by inappropriate medication use. 

It contains information on the management of more than 70 conditions common in the aged, with an emphasis on issues relevant to older people using medicines. Importantly, topics offer non-drug treatment advice to help address the polypharmacy confronting those with multiple co-morbidities. Many of the topics direct the reader to additional resources, useful tools and standards of care.

What browser should I use?
Why are IE6, IE7 and IE8 not supported?

Microsoft has withdrawn support for older versions of Internet Explorer - please read our statement.

What format does the AMH Aged Care Companion come in?

Both electronic and book versions are available. The electronic version is available by subscription and can be viewed on virtually any standard device with internet access, with the format adjusting automatically to suit different screen sizes such as desktops, tablets and smartphones.

What if I have forgotten my username and password?

If you have forgotten your username and/or password, please use this password reset page. This will send you an email containing a link that will allow you to set a new password.  You can also contact us to reset your password.

AMH Children's Dosing Companion
What is the AMH Children’s Dosing Companion used for and what sort of information is available?

The AMH Children’s Dosing Companion is used to complement the AMH where a complete review of a drug’s contraindications, precautions, adverse effects and drug interactions can be found.

Generic drug names are used to arrange drug monographs. A brief introduction may offer general advice on the drug that applies to the dosing information that follows. Dosing is specified by indication, with doses usually expressed for specific age ranges or, occasionally, by weight.

What browser should I use?
Why are IE6, IE7 and IE8 not supported?

Microsoft has withdrawn support for older versions of Internet Explorer - please read our statement.

What format does the Children’s Dosing Companion come in?

Both electronic and book versions are available. The electronic version is available by subscription and can be viewed on virtually any standard device with internet access, with the format adjusting automatically to suit different screen sizes such as desktops, tablets and smartphones. It contains links to the more comprehensive general information in AMH, including comparative data and drug interactions, and is best used with an AMH Online subscription.

What if I have forgotten my username and password?

If you have forgotten your username and/or password, please use this password reset page. This will send you an email containing a link that will allow you to set a new password. You can also contact us to reset your password.

Referencing the AMH
How do I reference the AMH?
AMH PRINT EDITION

Harvard 

Australian Medicines Handbook 2017, Australian Medicines Handbook Pty Ltd; Adelaide.

Vancouver 

Australian Medicines Handbook. Adelaide: Australian Medicines Handbook Pty Ltd; 2017.

 

AMH ELECTRONIC VERSIONS

Online

Australian Medicines Handbook 2017 (online). Adelaide: Australian Medicines Handbook Pty Ltd; 2017 July. Available from: https://amhonline.amh.net.au/

Download

Australian Medicines Handbook 2017 (computer program). Adelaide: Australian Medicines Handbook Pty Ltd; 2017 July.

AGED CARE COMPANION PRINT EDITION

Harvard 

AMH Aged Care Companion 2016, Australian Medicines Handbook Pty Ltd; Adelaide.

Vancouver 

AMH Aged Care Companion. Adelaide: Australian Medicines Handbook Pty Ltd; 2016.

 

AGED CARE COMPANION ONLINE

AMH Aged Care Companion (online). Adelaide: Australian Medicines Handbook Pty Ltd; 2017. Available from: https://agedcare.amh.net.au/

 

CHILDREN’S DOSING COMPANION PRINT EDITION

Harvard 

AMH Children’s Dosing Companion 2017, Australian Medicines Handbook Pty Ltd; Adelaide.

Vancouver 

AMH Children’s Dosing Companion. Adelaide: Australian Medicines Handbook Pty Ltd; 2017.

 

CHILDREN’S DOSING COMPANION ONLINE

AMH Children’s Dosing Companion (online). Adelaide: Australian Medicines Handbook Pty Ltd; 2017 July. Available from: https://childrens.amh.net.au/