Support

If you have a question regarding any of our products or website please check the Frequently Asked Questions below as there may already be an answer available.

We provide IT support for all our electronic products on Monday to Friday between the hours 9am and 5pm (South Australian Central Standard Time).

To access support please contact us by using the form on our contact page. You can also email us at support@amh.net.au or call on +61 (0)8 7099 8800.

Frequently Asked Questions

Where to buy AMH products
Referencing the AMH
AMH general information
How is AMH different to other medicines references?

AMH's sole objective is to improve the quality use of medicines in Australia.  We aim to do this by providing an evidence-based resource that is concise and easy to use for busy practitioners, but which contains the key information required for better drug treatment and prescribing choices.

Content is originally researched and written by our staff editors, all of whom have minimum qualifications of a degree in pharmacy or medicine, and is subject to peer review by Australian experts and practising health professionals from across the country (specialists, general practitioners, nurses, pharmacists).  We follow strict and robust editorial processes.

We are independent of government and industry and do not accept advertising, sponsorship or editorial input from outside sources.  Our owners are three respected Australian professional organisations - the RACGP, PSA and ASCEPT  - and any profits earned thus contribute to efforts to improve healthcare standards within Australia.

What does the Australian Medicines Handbook contain?

AMH is quick and easy to use, with chapters arranged according to organ system and therapeutic use, and a user-friendly index - look up disease, drug class, generic or brand name of medicine.  Substantial cross referencing assists navigation.

The content is structured as follows:

Chapters:  Bring together therapeutic information and related drugs and drug classes.  Nested documents keep common information together, enable comparisons and reduce repetition; cross references link relevant information.  Practice points give tips and advice.

Therapeutic Information:  Summarises evidence and clinical practice for a condition and gives context for drug treatment.  Discusses and compares the role of different classes and individual drugs in treating the condition.

Class Statements:  Provide information common to drugs of the same class, or for the same indication.  Most practitioners know how difficult it is to find useful comparative drug information.  AMH class statements display information common to each member of a class (e.g. Proton pump inhibitors) in one place and allow comparison of drugs within a class, eg for efficacy and safety.  Sometimes a class statement discusses several subclasses of drugs, to enable comparison between classes (e.g. the NSAIDs class discusses non-selective and selective (COX-2 inhibitors) NSAIDs).  In some class statements, comparative information is presented in tables for easy comparison.

Drug Monographs:  Contain specific information for individual drugs.  Most drug monographs occupy less than an A5 page, and contain brief, useful summaries of  mode of action, indications, precautions, adverse effects, patient counselling points, practice points, dosage and products (brand names).  AMH drug monographs go much further than the approved Product Information (PI) for each drug.  We select and integrate information from the most reliable sources including local and overseas PIs and recent review articles published in reputable medical journals, and complement this by appropriate literature searches, e.g. Medline, Cochrane, CADTH and AHRQ assessments, etc..  High quality, evidence-based, transparent and preferably Australian consensus documents and clinical practice guidelines are also used when available.  As well as marketed indications (i.e. approved by the TGA), AMH drug monographs also include accepted indications, where there is appropriate scientific evidence and/or broad clinical consensus to support their use.  AMH also canvasses unanswered questions - keeping users abreast of current opinion when knowledge about a drug or treatment is limited, or when evidence has emerged which raises doubts about currently accepted information.

Appendices: Include drug interactions, specialised drugs and late additions, laboratory reference ranges and a key to the abbreviations we use throughout AMH.  The substantial interactions section within AMH focuses on those considered to be established and of clinical importance or, if theoretical, with potential for serious clinical consequences.  This section also includes background information, essential for practitioners to view potential interactions in a clinical context, and useful practical advice for managing specific interactions. 

AMH electronic version
What browser should I use?

AMH online products are for desktops, laptops, tablets and smartphones with internet access. We recommend using the latest version of your chosen browser.  This will improve your browsing experience with online AMH products and many other websites, as well as your computer security.

Desktop/Laptops
Screen resolution: 1024 by 768 pixels (minimum)
Microsoft Internet Explorer 11 or Microsoft Edge (Windows)
Firefox 45 or higher (Windows and Mac OS X)
Chrome 61 or higher (Windows and Mac OS X)
Safari 6 or higher (Mac OS X)

Tablets
Chrome on Android 6.0 or higher
Safari on iPad (running iOS 10 or higher)

Smartphones
Chrome on Android 6.0 or higher
Safari on iPhone (running iOS 10 or higher)

If you are unsure what browser version you are using, you can find out at whatsmybrowser.org.

What are the differences between the AMH Online and AMH App for Desktop?

AMH Online requires an internet connection at all times to view content.

AMH App requires an internet connection for initial installation, registration of a content subscription and to download the content and any updates. Once the content has been downloaded it can be viewed online or offline. Consider AMH App if your internet connection is unreliable.

When we release new versions of AMH Online, the functionality and content are updated automatically. When updates are released for AMH App, these will need to be re-installed on each computer where the App has been installed.

For further information, see Product comparison.

Why is the AMH Download no longer available?

As the AMH Download program was not compatible with some new operating systems, it has been replaced with the AMH App for Desktop. For further information, see AMH App for Desktop and its FAQs.

If you purchased the January 2018 edition of AMH Download you will still receive a July 2018 update. But please note that there will be no updates for AMH Download after July 2018.

What is a "user limit error", and what can I do about it?

This error message normally means that the subscription you are using is limited to a particular number of concurrent logins, and that limit has been reached.

In some circumstances, this can happen if users close their browser tab or window while viewing one of our online publications and then try to access it again (either from the same computer, or from a different device) within ten minutes.

If you receive this error message, close the browser tab or window and wait ten minutes.

To prevent this from occurring, users are encouraged to log out at the end of each session.

AMH licence types
What types of licences are available for the AMH electronic versions?

See AMH User Access Rights table for more details.

Where to buy AMH products
Where can I purchase AMH?

Please read the guide: AMH Stockists.  Please note you can also purchase AMH products directly through the AMH website or by calling +61 8 7099 8800.

AMH Online
What browser should I use?
What if I have forgotten my username and password?

If you have forgotten your username and/or password, please use this password reset page.  This will send you an email containing a link that will allow you to set a new password.  You can also contact us to reset your password.

Why are IE6, IE7 and IE8 not supported?

Microsoft has withdrawn support for older versions of Internet Explorer please read our statement.

Why am I logged out of a product if I don’t use it for a while?

Online products are set to automatically log out a user after a period of inactivity (this period typically lasts 10 minutes after the last page load on the first device). This is done for reasons of security and optimum system performance.

Why do I get an error “There appears to be too many people using your subscription at this time. If you are a single user, please make sure you have logged out from any other devices or browsers.”

Although a personal user can subscribe to a product for use on two devices, they can only access the product from one device at any one time.

Some users can get this message if they have recently been using the product on one device and then try to access from their second device (this period typically lasts 10 minutes after the last page load on the first device). To prevent this from happening, users are recommended to log out of the first device before trying to access the product from another device.

Our logout function does not remove your auto-login cookie if you previously selected to remember your login, so when you return to the original device, you can still automatically log in (as long as you have properly logged out of the other device).

AMH App for Desktop
What’s included in the free AMH App for Desktop?

The free AMH App for Desktop includes the AMH prescribing guides. These contain useful advice on prescribing and use of medications in special populations. A content subscription is required to access the full AMH content, see How do I access the full AMH content in the AMH App for Desktop?

Is an internet connection required to view content in AMH App for Desktop?

No. However, you will need to be connected to the internet for initial App installation, registration of a content subscription and to download content and any updates.

What’s the download size for AMH App for Desktop?

The AMH App for Desktop is approximately 100 MB to download and requires 250 MB of disk space. The full AMH content is approximately 12 MB to download and requires approximately 40 MB of disk space.

What operating systems does the AMH App for Desktop run on?

The AMH App for Desktop is a self-contained program, so it is not dependent on a particular browser. The minimum requirements are:

  • PC with Windows 10 (64-bit)
  • Mac with macOS Sierra 10.12 or later
How do I download and install AMH App for Desktop?

Go to AMH App for Desktop and select the appropriate Download for your operating system (either Windows or Mac).

Once the file has downloaded, open it to start the install process. (Note that the process for downloading and running the file will depend on your operating system and internet browser.) 

The AMH App requires Microsoft Visual C++ to function; if it’s not on your device, you will be prompted to install it.

How do I access the full AMH content in AMH App for Desktop?

Note: if you have purchased AMH App for Desktop as part of a package, please refer to How do I install AMH App for Desktop if I buy a package?

To access the full content within the AMH App you will need to:

  1. Ensure the device is connected to the internet. 
  2. Install the free AMH App for Desktop on your device, see How do I download and install AMH App for Desktop?
  3. On the App home screen, select ‘Manage subscription’. 
  4. Select ‘Buy AMH content subscription’. 
  5. This will take you to the AMH website and automatically add a 12-month subscription to the full AMH content to your cart. 
  6. Create an AMH account or log in to your existing AMH account on the AMH website. 
  7. Complete the purchase process; you will receive an email confirming your purchase. 
  8. Return to the App and on the same ‘Manage subscription’ page; enter:
  9. An email will be sent confirming registration of your content subscription. 
  10. An option to download the full AMH content will be available in the App.

Once the download is complete, you will be able to view the full AMH content within the App both online and offline.

How do I install AMH App for Desktop if I buy a package?

Note: the following refers to installation of the AMH App for Desktop when purchased as part of a package. If you have not purchased a package, please refer to How do I access the full AMH content in AMH App for Desktop?

To install the AMH App for Desktop after purchasing a package, complete the following steps (and, if more than one subscription has been purchased, repeat the process on each device):

  1. Ensure the device is connected to the internet.
  2. Return to the AMH website using the link in the purchase confirmation email.
  3. Download the AMH App for Desktop by selecting the appropriate download for your operating system (either Windows or Mac).
  4. Once the file has downloaded, open it to start the install process. (Note that the process for downloading and running the file will depend on your operating system and internet browser.)
  5. On the App home screen, select ‘Manage subscription’.
  6. Under the ‘Register’ section of that page enter:
  7. An email will be sent confirming registration of your content subscription.
  8. An option to download the full AMH content will be available in the App.

Once the download is complete, you will be able to view the full AMH content within the App both online and offline.

What’s a suitable device name to register my AMH App?

The device name can be any word(s) that will help you to uniquely identify the device. It can be a person’s name, the type of device (eg laptop) or where the device is located (or a combination of these). It should:

  • be a maximum of 40 characters long
  • contain only letters, numbers, spaces or hyphens
  • be used only once for each subscription.

A unique device name is useful if you need to contact us because you’re having problems with the App. It is also useful when transferring the registration for an AMH content subscription to another device, see Can I transfer my AMH content subscription to another device?

I am getting error messages in the AMH App. How can I fix this?

Please try the following:

  • close AMH App, restart your device and then try using the App again
  • check that your version of AMH App is up-to-date, see How do I know when an updated AMH App is available?
  • if you’re still having problems, try uninstalling and then re-installing AMH App.

If you continue to have problems, contact us.

How do I know when updated AMH content is available?

AMH content updates are available in January and July each year. The alert symbol in the AMH App toolbar will change to orange when a content update is available for download. We will also send a reminder via email.

To ensure that your App functions correctly, please update the AMH App program before downloading the new AMH content and then:

  1. Open the AMH App and select ‘Manage subscription’.
  2. An option to download the full AMH content will be available in the App.
How do I know when an updated AMH App is available?

If an updated AMH App is available and you have an AMH content subscription, we will send you an email. If you don’t have a content subscription, you can check the AMH App for Desktop (App installation) page for details.

Can I transfer my AMH content subscription to another device?

Yes, you can move an AMH content subscription to another device 3 times within a 12-month period. After that, you will need to phone us on 08 7099 8800 and request us to remove the registration from a device for you.

How do I transfer my AMH content subscription to another device?
  1. Install the free AMH App on the other device, see How do I download and install AMH App for Desktop?
  2. On the App home screen, select ‘Manage subscription’.
  3. Under the ‘Register’ section of that page enter:
  4.  If you have reached the maximum number of devices for your AMH content subscription:
    • a list of all current registrations for your AMH account will be displayed (including the device name and registration date)
    • you will be asked to select one of the currently registered devices to remove access to the full AMH content on that device.
  5. A notification email will be sent.
  6. You will then need to enter your account details to register the new device.
How do I renew my AMH content subscription?

An alert will appear in the AMH App one month before your subscription expires. Reminders will also be sent via email.
Note that once your subscription expires you will no longer be able to access the full AMH content in AMH App.
To renew your subscription, follow the instructions in the email or, within AMH App:

  1. Ensure the device is connected to the internet. 
  2. Open the subscription alert by selecting ‘Alerts’ in the menu. 
  3. Select ‘Renew AMH content subscription’ or, if your subscription has already expired, select ‘Buy AMH content subscription’. 
  4. This will take you to the AMH website where you can select an AMH Content Subscription (for App) or one of the packages. 
  5. Log in to your existing AMH account on the AMH website. 
  6. Complete the purchase process. 
  7. While your device is connected to the internet, open the AMH App and select ‘Manage subscription’. Then select ‘Refresh subscription details’ to update your details in the AMH App.
When will the AMH App be available for tablets and phones?

The AMH App will be developed for tablets and phones; details will be released in the future.

AMH Download
What happened to the AMH Download?

The July 2018 release will be the final update in this format and is available only to existing clients who have an outstanding update owing.

The AMH App has superseded this product and is now available for purchase.

What system does it run on?

The AMH Download is a self-contained program, so is not dependent on a particular browser. The minimum requirements are: 
PC with Windows 2000 or later
AMH Download is not currently supported on Macs
Internet connection for initial installation

How do I download the program?

Upon successfully purchasing the product you will receive an email with a link to the program download page and a serial number that allows you to install the AMH Download onto your computer.

Alternatively, you can log in to your Account on our website and select Downloads to access the current installer at any time. The serial number will be listed against the download.

Do I need to wait until my subscription expires before I renew?

There’s no need to wait - if you renew before your subscription expires, the additional 12 months will be added onto your existing subscription period.

For example, if your subscription expires on 1/8/2019 but you purchase another 12-month subscription to the AMH content on 7/7/2019, the new expiry date will be 1/8/2020.

AMH Aged Care Companion
What is the AMH Aged Care Companion used for and what sort of information is available?

The Aged Care Companion aims to assist health care workers to ensure that older people gain the optimum benefit from their medication and avoid unnecessary suffering caused by inappropriate medication use. 

It contains information on the management of more than 70 conditions common in the aged, with an emphasis on issues relevant to older people using medicines. Importantly, topics offer non-drug treatment advice to help address the polypharmacy confronting those with multiple co-morbidities. Many of the topics direct the reader to additional resources, useful tools and standards of care.

What browser should I use?
Why are IE6, IE7 and IE8 not supported?

Microsoft has withdrawn support for older versions of Internet Explorer - please read our statement.

What format does the AMH Aged Care Companion come in?

Both electronic and book versions are available. The electronic version is available by subscription and can be viewed on virtually any standard device with internet access, with the format adjusting automatically to suit different screen sizes such as desktops, tablets and smartphones.

What if I have forgotten my username and password?

If you have forgotten your username and/or password, please use this password reset page. This will send you an email containing a link that will allow you to set a new password.  You can also contact us to reset your password.

AMH Children's Dosing Companion
What is the AMH Children’s Dosing Companion used for and what sort of information is available?

The AMH Children’s Dosing Companion is used to complement the AMH where a complete review of a drug’s contraindications, precautions, adverse effects and drug interactions can be found.

Generic drug names are used to arrange drug monographs. A brief introduction may offer general advice on the drug that applies to the dosing information that follows. Dosing is specified by indication, with doses usually expressed for specific age ranges or, occasionally, by weight.

What browser should I use?
Why are IE6, IE7 and IE8 not supported?

Microsoft has withdrawn support for older versions of Internet Explorer - please read our statement.

What format does the Children’s Dosing Companion come in?

Both electronic and book versions are available. The electronic version is available by subscription and can be viewed on virtually any standard device with internet access, with the format adjusting automatically to suit different screen sizes such as desktops, tablets and smartphones. It contains links to the more comprehensive general information in AMH, including comparative data and drug interactions, and is best used with an AMH Online subscription.

What if I have forgotten my username and password?

If you have forgotten your username and/or password, please use this password reset page. This will send you an email containing a link that will allow you to set a new password. You can also contact us to reset your password.

Referencing the AMH
How do I reference the AMH?
AMH PRINT EDITION

Harvard 

Australian Medicines Handbook 2018, Australian Medicines Handbook Pty Ltd; Adelaide.

Vancouver 

Australian Medicines Handbook. Adelaide: Australian Medicines Handbook Pty Ltd; 2018.

 

AMH ELECTRONIC VERSIONS

Online

Australian Medicines Handbook 2018 (online). Adelaide: Australian Medicines Handbook Pty Ltd; 2018 July. Available from: https://amhonline.amh.net.au/

App for Desktop

Australian Medicines Handbook 2018 (computer program). Adelaide: Australian Medicines Handbook Pty Ltd; 2018 July.

AGED CARE COMPANION PRINT EDITION

Harvard 

AMH Aged Care Companion 2018, Australian Medicines Handbook Pty Ltd; Adelaide.

Vancouver 

AMH Aged Care Companion. Adelaide: Australian Medicines Handbook Pty Ltd; 2018.

 

AGED CARE COMPANION ONLINE

AMH Aged Care Companion (online). Adelaide: Australian Medicines Handbook Pty Ltd; 2018. Available from: https://agedcare.amh.net.au/

 

CHILDREN’S DOSING COMPANION PRINT EDITION

Harvard 

AMH Children’s Dosing Companion 2018, Australian Medicines Handbook Pty Ltd; Adelaide.

Vancouver 

AMH Children’s Dosing Companion. Adelaide: Australian Medicines Handbook Pty Ltd; 2018.

 

CHILDREN’S DOSING COMPANION ONLINE

AMH Children’s Dosing Companion (online). Adelaide: Australian Medicines Handbook Pty Ltd; 2018 July. Available from: https://childrens.amh.net.au/