Australian Medicines Handbook Privacy Policy

Last revised: February 2025

1. Introduction

Australian Medicines Handbook Pty Ltd ACN 070 003 977 as trustee for The Australian Medicines Handbook Unit Trust (AMH) of 33 King William Street, Level 13, Adelaide, SA 5000 understands that your privacy is very important to you and it is important to us.

AMH is committed to protecting your personal information by complying with the Australian Privacy Principles (APP) set out in the Privacy Act 1988.

This Privacy Policy describes AMH practices related to how we collect, store, use and disclose personal information of our customers and other individuals; how individuals can find out how we deal with their information or gain access to their information.

This Privacy Policy applies to all persons who interact with us, including those who use AMH Products and Services.

By submitting personal information to us, you accept the terms of this Privacy Policy, and consent to our use, collection, disclosure and retention of personal Information as described in this Privacy Policy. If you do not agree to any provisions in this privacy policy, you should not disclose any personal information to us.

You are welcome to print or download this Privacy Policy at any time.

2. What personal information do we collect?

The AMH will collect your personal information where it is needed to provide Products and Services to you and for our business operations. Depending on what Products and Services we provide to you, the types of personal information that we may collect are: first and last names, email address, delivery and/or postal address, organisation/company, telephone numbers, professional status and organisation and academic institution. In addition, other personal information we collect may include:

any further information, instructions or comments given by you;
details of AMH Products and/or Services you have purchased, considered or enquired about, together with any additional information necessary to deliver those AMH Products and/or Services and respond to your queries; and
payment information such as name, account number and payment card details for payments processed by us or a third party payment gateway.

If the need arises to collect any personal information about you from a third party, we will only do so with your consent.

If necessary to do so, we will only collect sensitive information from you or about you with your consent, for example, professional memberships and survey information. Where this occurs, we shall comply with the APP at all times. We will only use or disclose such information for the purpose for which it was provided or another directly related purpose or as allowed by law.

3. How do we collect personal information?

Personal information

Some personal information about you is collected when you access and interact with AMH Products and/or Services.

We may collect personal information via a variety of avenues, including when you:

create a user account with us as a registered user on our website;
telephone, email or online communication with one of our representatives;
access or use our website or social media sites;
participate in surveys; or
enter into promotions.

Billing Information – Third Party Payment Processors

We may use third party payment processors to collect payments made by you. In these situations, we do not have access to the credit card or billing information provided by you to our third party payment processor. If you are directed to our third party payment processor’s site, you may be subject to terms and conditions governing use of that third party’s service and that third party’s collection and disclosure practices in relation to personal information. Please review such terms and conditions and the third party’s privacy policy before using their services.

Choosing not to Disclose Personal Information

You have the option of not disclosing personal information to us or to use a pseudonym when dealing with us in relation to a particular matter. If you choose to withhold any personal information, we may not be able to provide you with part or all of our services or resolve a particular matter raised by you.

When you Browse our Website

We or our internet service provider may make a record of your visit to our website and record your email address (if provided) and other information such as your server address; your internet protocol address; the pages you accessed and documents downloaded; the previous site you visited; and the type of browser being used, and other software or hardware information. The information assists us to analyse web traffic and improve your site navigation experience. We do not identify you or your browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant or other such power to inspect the internet service provider's logs.

Cookies

We may also obtain anonymous information from our website or social media sites using a technology called “cookies”. Cookies are small text files which are transferred to the hard drive of your computer and device to provide additional functionality to our website and to help us analyse usage of our website or social media sites. Cookies can identify your web browser but not you. If you wish, you can disable your web browser from accepting cookies. If you disable cookies, you will still be able to access our website and social media sites but may not be able to access all of our services.

Other social platforms

There may also be occasions when we collect personal Information (to the extent it is available) from publicly available sources, including other social media platforms. If you engage or contact us on one of our social media platforms or otherwise direct us to communicate or engage with you via social media, you agree to allow us to receive information (which may include personal Information) from our social media platforms. You also allow us to receive information about your visits and interaction with the sites and services of any of our third party partners that include our cookies and similar technologies unless you opt out.

Children

We are committed to protecting the privacy needs of children and we do not seek to collect personal information from a person under the age of 18.

4. How do we use personal information?

General

We use personal information for the primary purpose for which it is collected or purposes related to such initial purpose (if such purpose would be within your reasonable expectations). For example, we may collect information from you to:

provide you with AMH Products and Services
measure and improve those Products and Services
allow us to provide you with other relevant information, including promotional or marketing material
respond to your queries and requests, to resolve complaints and to respond to social media;
keep a record of our dealings with you and enable us to contact you when necessary;
help us tailor existing, or develop new, products, services or offers;
send you information about areas of specific interest if you have subscribed to our mailing lists, or provided your contact details;
assess a job application;
in the case of contractors, to pay fees and any contractor entitlements, and otherwise manage your relationship with us; and
achieve other purposes explained at the time of collection or submission.

We may also use your personal information for purposes authorised by laws or regulations, such as to prevent or investigate alleged crime or fraud.

Marketing and consent

By supplying us with your personal information, you give us permission to use your personal information to contact you to inform you about products and services we think would be of particular interest to you, including from other businesses operated by or related to us. This may include contacting you through direct marketing, events and competitions, public relations and social media. This permission is not limited in time unless you choose to opt out by contacting us using the contact information provided in this Privacy Policy, or by utilising an ‘unsubscribe’ facility on a communication we send to you in which case we will take steps to ensure you do not receive any such direct marketing information in future.

Polls and surveys

We or third parties may contact you in relation to your participation in polls and surveys, deliver incentives to you to participate in such surveys or polls, or target advertisements to you based on your answers to the poll. We may share the aggregated demographic information in these polls and surveys with our sponsors, advertisers and partners. If, however, we conduct a poll or survey and wish to disclose your personal information to any third party, we will first explicitly seek your consent to do so. If a third party conducts a poll or survey and receives your personal information, then your personal information will be used and disclosed in accordance with the privacy policy of that third party.

Artificial intelligence

We may use your Personal Information with artificial intelligence or artificial intelligence powered tools to provide and improve AMH Products and/or Services, including to enhance user experience and personalise services.

5. How personal information may be disclosed?

We will only disclose your personal information to third parties if:

we are required to provide your information as required under Australian law

we have obtained your consent to do so

it is related to our primary purpose for collection.

This may include:

with organisations who we have agreements for promoting our Products and Services with third parties who assist us to carry out our functions and activities from time to time. Some examples may include:

authorised resellers of AMH Products/Services;
carefully selected suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes;
financial services providers, such as our banks or third party supplier for securing payment of the products or services we provided to you, and, where applicable, debt collectors;
technology service providers, such as internet service providers, database management services, data storage providers, website hosting companies, website developers and digital mail providers who send communications on our behalf;
sponsors or organisations that partner with us; and
our professional advisers, accountants, lawyers and auditors.

where in good faith we believe that such disclosure is necessary to protect the legal rights, privacy, safety, property or staff of AMH or others; including enforcement of our agreements and our terms of use and protection against fraud or for risk management purposes. We may also release your personal information when required to do so by a court or where requested by a government agency or where we consider a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of.

You agree that third parties which receive personal information from us may use and disclose the Personal Information subject to their respective privacy policies Where it is necessary for AMH to disclose your personal information to other parties, we will take reasonable steps to enter into agreements with third parties that collect, store, disclose and retain personal information in accordance with the Australian Privacy Principles, except as otherwise required by law.

We may provide links to third party websites within our website and social media sites. These linked sites are not under our control, and we do not accept responsibility for the conduct of companies the websites of which are linked to the website. Before disclosing your personal information to any third parties on such websites, we advise you to examine the terms and conditions of using that website and its privacy statement.

6. How do we protect your information?

The AMH will take all reasonable steps to ensure that your personal information that we collect, store, use or disclose is complete, accurate and up-to-date. We will take reasonable steps including administrative, technical, personnel and physical measures to protect your personal information from loss, theft and unauthorised use, disclosure, modification or interference with. However, no one can guarantee the complete safety of your information. Except to the extent that liability cannot be excluded or limited due to applicable law, we assume no liability or responsibility for disclosure of your personal information due to unauthorised third party access, errors in transmission or other causes beyond our control. If you enter or upload personal information using AMH Products and/or Services, you should exercise due care to safeguard any passwords and usernames created by you.

7. How can you access your information?

If you would like to access, review, correct or update your personal information, you may contact us at any time as outlined in section 11 of this policy. In your request, please include your email address, name, address, and telephone number and specify clearly what information you would like to access, review, correct or update. We may need to share your information with others who can assist in responding to your request. If we deny access in any circumstances we will generally tell you why.

Generally, we will not charge you to provide a copy of the information about you that we hold. However, if we need to cover administrative costs, we will inform you of the applicable fee at the time you make your request.

Our objective is to respond to any request to access personal information within a reasonable timeframe and no later than thirty (30) days. We will endeavour to inform you if this timeframe is not achievable.

In some circumstances, we may not be in a position to grant access to your personal information, such circumstances include where:

providing access is likely to pose a serious threat to the safety of an individual or the public;
providing access is likely to unreasonably impact on the privacy of others;
the request for access is frivolous or vexatious;
providing access would reveal information which relates to existing or anticipated legal proceedings or otherwise impact on any negotiations;
providing access is unlawful (including being unlawful as directed by a court or tribunal order) or is likely to impact on actions being taken in relation to alleged unlawful activities relating to our functions and activities; or
granting access would impact on a commercially sensitive decision-making process.

8. How can you opt out?

When using AMH Products or Services, you can block or delete cookies in your browser settings but be aware that if you do this you may not be able to continue to receive some AMH Products and Services. In addition, this may not be sufficient to block or opt out of all activities which track the usage of a device or which deliver targeted content.

If you want to stop receiving promotional materials, you can change your account settings or follow the unsubscribe instructions at the bottom of each email or text message received from AMH.

If you need any assistance with changing your account settings, please contact AMH Admin Staff.

9. Other important information for you

Location of data

Some of the AMH Product and Services may be hosted in and managed at multiple sites within Australia. In dealing with the AMH, you consent to the access and/or transmission of any personal information from multiple sites. We do not generally disclose Personal Information outside of Australia.

Data retention

Where it is no longer necessary that we retain your personal information we will take reasonable steps to ensure it will be destroyed or de-identified.

We will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy and any longer retention period required or allowed by law.

We may also retain your personal information if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud or abuse or enforce this privacy policy and our terms and conditions. We may retain personal information for a limited period of time, if requested by law enforcement.

Complaint

If you think we have breached the APP or other applicable privacy laws, you may complain to us by contacting us using the details in section 11 below. We may need to share your information with others who can assist in responding to your complaint. We will respond to your complaint as soon as reasonably practicable and within 5 business days. We will also try to resolve the complaint within 30 days. When this is not possible, we will endeavour to contact you within that time to let you know how long it will take to resolve the complaint.

If you are not satisfied with our response to your complaint, or at any time, you may refer your complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au ).

10. Changes to the Privacy Policy statement

The AMH may modify this Privacy Policy at any time. The last updated date at the top of this policy document will indicate when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the AMH Website. If you do not agree with the changes to our Privacy Policy, please notify us immediately in writing. Unless we hear from you, or if you continue to use AMH Products and Services, you are taken to have accepted the changes to our Privacy Policy.

11. How you can contact us

If you have any concerns or inquiries about how we deal with your personal information, you should contact us by:

Email: privacy@amh.net.au

Mail: Privacy Officer, Australian Medicines Handbook Pty Limited, PO Box 240, RUNDLE MALL, SA, 5000

Phone: +61 8 7099 8800

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Australian Medicines Handbook Privacy Policy